Returns/Refunds Policy

ORDER CANCELLATION

You have 24 hours to cancel your order OR change your shipping address from the time the order was placed. Once the 24 hours pass, you can not cancel the order for any reason, including but not limited to the following:

  • Shipping delays
  • Change of address

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

DojaCatMerch.com guarantees that any item bought from us can be refunded or replaced with a 30-day, post-purchase money back guarantees upon receiving your package according to the following return table.

Please note that DojaCatMerch.com covers shipping costs for returns due to damaged or defective goods only. For all other reasons, the customer will need to return the goods to our warehouse and cover charges for transport. Please refer to “REFUSE PACKAGE” below for further instructions.

Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging
Website error The product does not match website specifications, description (this issue is attributable to a website error/misinformation)

REFUSE PACKAGE

To return the package for any other reason that is not covered above where you don’t have to pay for the return shipping cost, follow these instructions:

  1. Email us at support@DojaCatMerch.com letting us know that you’re refusing your package. Please be sure to include your name & order number.
  2. Do not open the package.
  3. Write REFUSED in big letters on the box.
  4. Drop the package off at your local USPS, UPS, Hermes, FedEx, etc & be sure to get the tracking number.
  5. Upon receiving the unopened package, we will issue a full refund.

***We will not be held responsible for items lost, stolen, or damaged during return transit.***

If you immediately do not want your DojaCatMerch.com order upon receiving it, follow the above instructions.

PURCHASES MADE WITH COUPON CODE

Purchases that were made using a coupon code are final and are not subject to this return policy.

CHANGE OF ADDRESS

If you have a change of address it must be within 24 hours of when the order was placed. If you fall under this category, simply email us at support@DojaCatMerch.com with the following information:

  • Email subject line: Change of address
  • Include in the email:
    • Your first & last name
    • Your order number (Can be found in your confirmation email)
    • Your updated address. Please do not include your outdated address to avoid confusion.

RETURNS AFTER 30 DAYS

Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE

Process for returning an item:

  1. Make sure it meets the criteria for a valid return.
  1. Send us a message at support@DojaCatMerch.com indicating the intent to return the item. Please include the following in the email:
    1. Photo of the item
    2. Tags and labels attached

We will send a response to assist you in processing the return of the purchased item.

TIME FRAME FOR THE QUALITY EVALUATION PROCESS

After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: Once the item has undergone the quality evaluation process, expect to receive the item within 2-4 weeks from the date we receive the tracking information of the returned item.

Refund option: Customers who have requested for refund can expect to receive it within the following time frames:

Payment Method (at the time of purchase) Refund Option Refund Lead Time (to see the amount on your bank statement)
Credit card / Debit Card Credit / Debit Reversal 5-7 busines
Paypal Paypal reversal (if Paypal balance) 5-7 business days
Credit reversal ( if Paypal is linked to a credit card) 5 to 15 banking days

Note: The amount may be reflected in your next billing cycle

Debit reversal ( if Paypal is linked to a debit card) 5 to 45 banking days (Depending on your issuing bank)

Note: The amount may be reflected in your next billing cycle